This Grievance Redressal Policy explains how concerns, complaints and disputes related to VenueExchange may be reported and handled.

We strive to investigate concerns fairly, respond promptly and maintain transparency throughout the resolution process.

Users may raise concerns relating to the following areas:

VenueExchange follows a structured approach for reviewing and addressing grievances.

We aim to acknowledge grievances within 48 business hours of receiving them.

Resolution timelines may vary depending on the complexity of the matter, availability of information and involvement of third parties.

We will make reasonable efforts to keep complainants informed regarding the status of their grievance.

VenueExchange acts as a platform connecting users with venue partners.

Booking terms, cancellation conditions, venue pricing and refund eligibility are generally determined by the respective venue partner.

While we may assist in facilitating communication, VenueExchange may not be able to adjudicate contractual disputes between users and venues.

If a grievance remains unresolved after initial review, users may request escalation for further consideration by the VenueExchange management team.